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Poster: stbalbach Date: Jan 21, 2016 7:48pm
Forum: texts Subject: Re: Removal of flagged content

Gerry, Jeff is right. I don't understand your position. It's not your organization. Friendly feedback and ideas is one thing, but cutting remarks about the staff? No one is entitled because of their age, work experience or upload count. Whatever the technical and policy disagreements, there's got to be a better way than haranguing the forums.

I worked in an early era ISP with 10s of thousands of customers. We had support forums (pre-web usenet) and some people were continually critical of our work. It was like their full time job to post complaints, tantrums, threats, etc.. You may be on the other end of it if you have an online customer base to support. There's no glory it's a combat zone where most of the time you are the pin cushion.

Stephen

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Poster: garthus1 Date: Jan 29, 2016 1:01pm
Forum: texts Subject: Re: Removal of flagged content

Stbalbach,
Everything Is Fine On The Titanic?
From a customer service perspective you may have a point; however, I think many people miss the points being made here. The Archive is a non-profit organization and as such is heavily subsidized by the taxpayers whether many really understand this or not. The Archive is not a 'private' corporation since it is not exclusively funded by private money. When you agree to take nonprofit status you also have additional responsibilities to your members over and above what a private corporation has to its stock-holders. No one is trying to tell them how to run the Archive ... only asking why certain decisions were made ... and I think that is not too much to ask. Simple two line answer ... maybe 'it will cost too much' or 'we do not have the time to do this', would suffice; however the 'up yours' attitude does not cut it. I never ran nor do I run my private companies like that. We offered to give them advice or information with no strings attached, but the management seems to not want any advice unless ‘they’ pay for it ... strange coming from a so-called nonprofit organization. You would think that efforts to optimize would be welcome ... but the exact opposite is true. I remember the cork-in-the-ear approach during the adoption of flash and the resultant waste of time and resources was so predictable. Progress is not made with kumbaiya-kiss-ass-conformism as the driving force. The dialectic oft-times gets heated, but an intelligent person does not take criticism as a personal attack and understands that out of the strife of conflict comes new more adaptable and of course really 'better' systems. I am sure Brewster did not get rich by following the path of producing products or services that increasingly were harder to use and less optimal. That is not the way competition works in a free market. And unfortunately government subsidized nonprofits which are run like private country clubs do no produce optimal results. Those who refuse to listen to 'wake-up' calls will just repeat history and ultimately even though they may have a good product or service ... it will always function sub-optimally.

All this verbiage and no reason yet given why there cannot be two interfaces for the Archive ... I always had at least two interfaces to my web-sites, the front-end which put one's face on the Internet and maybe should 'look' good, whatever that means; but there was always a back end which was purely functional, since that is what we used to support the front-end. If one wants to produce better systems ... they must be willing to take and understand criticism ... without that you just have a group of kiss-ass groupies just telling each other how good everything is as the Titanic is heading towards the iceberg.

Gerry